When you buy from https://www.althabiahsweets.com we want you to be happy with your purchase. So if you need to return a product, get it exchanged or refunded, we want to make it as easy as possible.

Bought from www.althabiahsweets.com

Here is everything you need to know:
Our refund policy 
If any of our products gets damaged, we will happily refund or exchange it according to the terms and conditions set out below.
• Products faulty/Damaged on arrival.
• Products are lost in deliveries.
• Refund settlement will take place once the returned product has been received back and a quality check has taken place. Please be aware that sometimes the refund will not show on your account until the next statement cycle is issued from your bank.
• We will refund the delivery charge in full if the product received is faulty / damaged and you return all products of your order at the same time. If you choose to keep some of the products, we will retain the balance of the delivery charge that applies to the products you keep.
• Please keep all items with their complete packaging and inside packaging intact if you intend to refund any items within the conditions set out. No exchange or refund will be considered without it.

How to return a product
Our products are mostly fresh or frozen and have to be stored in a temperature-controlled environment. Therefore we cannot accept returns. Until and unless
• We sent you the wrong product
• The product is defective
• The product is damaged or tampered with during delivery
In any of the above cases the refund and replacement policy will apply.
Any product past the initial period of refund (which is at the time of receiving of the order) will not be eligible for either refund or replaced.